This guide explains why so many credit union digital transformation projects go wrong and provides useful frameworks to help you improve your chances of success while ensuring you don't lose your all-important culture and cooperative values in the process.

If you're contemplating, or already deep into, a credit union modernization effort, then you will find this guide useful.

• Explains how credit union digital transformation goes wrong.

• Provides a framework around the four layers of digital transformation.

• Details common implementation traps that derail projects.

• Shares design principals that drive successful modernization.

• Provides activities you can run with leaders, staff, and members and better decision dashboards to track the right KPIs.